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How to Configure Additional Call Routing for Call Management

Learn how to update call routing, customize welcome messages, and set up forwarding numbers for your properties. This guide ensures your maintenance and leasing lines are accurately configured to direct calls to the correct contacts.

Account Settings

1. Click User Icon

2. Click "Settings"

Property Configuration

3. Click "Property Settings"

4. Click "Call Management"

5. Click "Setup or Edit Setup"

 

6. Click "The Welcome Message to Edit"

7. Click "Add forwarding to another number"

8. Enter forwarding number.

9. Click the "Edit the Welcome Message to include that prompt" field.

10. Click "Review the addition to the Welcome Message and then Save Changes"

11. Click "External number"