Skip to content
  • There are no suggestions because the search field is empty.

How Resident's Submit A Work Order - Property Level

Learn how a resident submits a service request through the property portal. This guide walks through detailing the problem, adding media, and confirming the pet status to ensure a smooth repair process.

1. When submitting a work order, residents start by selecting or searching for their unit.

2. After selecting their unit, the resident enters the location where the repair is needed and a detailed description of the issue.

Screenshot 2026-05-19 at 3.39.40 PM

3. Residents can attach photos or videos to help describe the issue.

4. Click "Add another issue" to report multiple problems if needed.

5. Residents can indicate if they have pets, opt in to text updates, and grant the technician permission to enter their unit.

6. Click "Create New Work Order" to submit request.