Assigned Work Orders Tab

To see assigned work orders, tap on the "Assigned" tab on the Work Order dashboard.

Under the assigned tab there are six columns: 

• Work Order Category
• Location
• Assigned To
• Status
• Comments
• Assigned

Work Order Category

This column shows the subcategory on top, with the broader category underneath it. If you tap on the subcategory name, the work order popup will appear. If you sort the rows by this column, it will list the subcategory names from A to Z or vice versa.

Location

This column includes the property name and unit number. If the work order is for the property in general, it just shows the property name. If you tap on the location name, AppWork will redirect you to the unit information page. If you sort the rows by this column, it will list the units starting with "A" first (ascending order). If you tap the column title again, AppWork first shows the property work orders (without a unit) and then starts from "Z" (descending order).

Tip: Be careful when using the browser's back button in this scenario. Once you are on the unit information page, you will have an option to see all units. If you go "back" via the browser, the work order dashboard will be totally reset. If you were on the Assigned tab, you'll find yourself back on the Unassigned tab. Also, if you were on the second or third page, you would find yourself back on the first page.

Assigned To

This column shows the technician or vendor to whom the work order has been assigned. If you tap on the technician's or vendor's name, AppWork will take you to the technician's or vendor's profile page. The same warning from above applies here.

If you sort the rows by this column, AppWork will sort the rows alphabetically by the technician's first name (ascending). If you tap the column header a second time, it will display the opposite (in descending order by first name).

Status

This column shows one of three statuses: regular, emergency, and code violation. If you tap on a status, nothing will happen (even though the cursor becomes a pointing hand, this is not a link of any sort).

If you select the column header, AppWork will sort the rows alphabetically by the status name. If the work order doesn't have a status, it will appear on top after the first tap, followed by "code violation," "emergency," and "regular". If you tap on the column header again it will show the opposite. 

Comments

This column shows a snippet of the most recent comment and the total number of comments on the work order. If you tap on the comment, the work order popup appears (the same as with the subcategory name).

If you sort the rows by this column, it will display work orders with zero comments on top (ascending). If you tap the header title again, it will show the work orders with the most comments (descending).

Once the work order popup appears, you will be able to see and read all the comments in full.

Assigned

This column indicates when the work order was assigned in hours, days, or months. If you tap on the number of days in the row, the work order popup will appear (as it does for comments and the subcategory).

If you sort by this column, it will first show you from oldest to newest. If you tap the column title again, it will show you from newest to oldest. 

Revoking Work Orders

Under the assigned tab, you can revoke the assignment of orders. You can revoke a single work order or multiple ones (by selecting all the applicable orders simultaneously).

1. Check the checkbox next to the subcategory name on the work order's row.
2. As soon as you check at list one row, two buttons will appear in the top right corner of the table.
3. Select the "Unassign Orders" button.
4. Confirm that you want to revoke the order(s) by selecting the "Yes, I'm Sure" button.
5. AppWork automatically returns the work order(s) to the "Unassigned" tab.

Canceling Work Orders

Under the assigned tab, you can also cancel work orders.

1. Check the checkbox next to the subcategory name on the work order's row.
2. As soon as you check at least one row, two new buttons will appear in the top right corner of the table.
3. Select the "Cancel Orders" button.
4. A popup will appear asking you to comment on why you are canceling the work order.
5. Describe the reason for your cancelation.
6. Confirm that you want to cancel the work order(s) by selecting the "Yes, I'm Sure" button
7. AppWork automatically puts the work order(s) into the "Canceled" tab.