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How Integrations Work

You might already have property management software (PMS) in place. You might love how it handles your accounting, but you might struggle using its maintenance module. That's where AppWork comes in. You can’t replace your current PMS with AppWork, but you can replace the maintenance module of your current PMS with AppWork. 

Every aspect of your operations needs one source of truth. For accounting it will probably be your PMS. However, if you've chosen to use AppWork, that means AppWork needs to be the source of truth for all maintenance-related operations.

What does it mean to be a source of truth? The data coming from AppWork will always trump the data in your PMS. To keep the integrity of the data, you need to use the AppWork interface for all maintenance-related tasks. The flow of maintenance data should always be from AppWork to your PMS and not the other way around.

Besides maintaining the integrity of your data, there are more benefits when you use only the AppWork platform for maintenance operations:

  1. Data points: AppWork collects thousands of data points to generate maintenance reports and analytics. We track data almost no one else does, including technician ratings, vendor ratings, callback percentages, the number of callbacks per category, and so on. The more you rely on only AppWork for maintenance directly translates into more accurate reporting and analytics. 
  2. Simplified workflows: Some people worry about using two software platforms simultaneously. We recommend simplifying by only having AppWork open when working on maintenance. If the property manager, supervisors, leasing agents, and service technicians use only AppWork for maintenance tasks, everyone will be in-sync and have matching data.
  3. Improved compliance: The AppWork platform has a unique timeline associated with every single work order, make-ready task, and inspection that includes the following information (and more): who created it and when, to whom it was assigned and when, when the technician visited, if the technician needed or couldn’t gain access, and so on. AppWork records every comment, action, image, and video with a timestamp, and uploads them to the cloud in real-time.
  4. Empowered residents: AppWork brings residents into the loop with automated notifications. It also gives residents a voice with the ability to rate both on-site technicians and third-party vendors. The app also records the date and time of the residents’ ratings and comments on the work order timeline. Also, you can assign inspections to residents. It's much harder to argue with the results of an inspection when you are the one who completed it.
  5. Improved syncing: AppWork can control the flow of data from itself to your PMS. It cannot control the flow of data from your PMS. If a PMS has limited amounts of syncing times per day, AppWork can't fix that. While we can't create a perfect two-way syncing, we can create an optimized one-way syncing. Again, this means that all data must be entered into the AppWork interface. If you are creating work orders in your PMS, then the flow of data will be choppy and inefficient. If you only create work orders in AppWork, then the flow of data will remain smooth and efficient.

It's essential that all maintenance tasks originate from and are edited in AppWork. This maintains your data integrity, increases the accuracy of reports, simplifies your workflows, gives you better documentation for compliance, gives your residents the power to rate and inspect, and guarantees a better syncing experience.

On the other hand, there is some data that we only pull from your PMS: information about properties, units, and residents. AppWork does not have any authority over that data. That means any time you want to add or edit information regarding properties, units, or residents, then you should be working in your PMS.