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Syncing of Work Orders

The Scenario

You've assigned Joe, a technician, a work order regarding a fridge that isn't cold enough. The resident, Cindy, has food going off and she is unhappy.

Using the mobile Technician App from AppWork, Joe sees his assignment. At 9:15 AM, he sends Cindy a message, through the app, that he'll arrive in 30 minutes. When he knocks on the door at 9:45 AM, no one answers. 

He looks at the unit information in the Technician App and sees that the resident allows entry even when she's not home. Unfortunately, he can hear a large dog barking behind the door. He's good with wrenches but not with dogs. He marks the work order as "No Access" and decides to try again later.

At 11:20 AM, he sends another notice to Cindy that he'll arrive in 30 minutes. This time, when he knocks at 11:50 AM she answers the door. He can hear the dog barking behind a closed bedroom door.

He turns on his tech timer, goes inside, and does his magic. When the fridge starts pumping out cold air, he takes a picture, adds a comment about what he did to fix it, and completes the task. Upon completing his work the tech timer turns off.

The Timeline

Every time Joe uses the Technician App to mark an event, that event shows up on the work order timeline, including: 

  1. His first notification to the resident
  2. When he marks the work order as "No Access"
  3. His second notification to the resident
  4. When he starts working on the task
  5. The photo and comment when he completes the task
  6. When he stops working on the task

Each event has a timestamp on his device. But what if you want to look at that work order in the Admin Portal? What will you see? 

If Joe has a good internet connection, you should be able to see every event. If Joe has a shoddy internet connection, it might take time for the events to appear in the admin portal. 

Cloud-Based Data Storage

AppWork stores all of its data in the cloud. This feature allows the Technician App to share information with the admin portal and vice versa. However, to access the cloud you need to have an internet connection.

When Joe has poor connectivity, his Technician App goes into "Offline Mode." That means the app stores all the data he inputs on his device. The offline mode ensures that his app works quickly and smoothly, even without an internet connection. When he gets better reception the app starts uploading that information to the cloud. 

Once the cloud has the information stored, the admin portal can download it. That's when you, the admin, can see all the timeline information.