We at AppWork feel that communicating with residents clearly is an integral part of the work order workflow. To that end, our platform automatically sends an email, text message, or both at critical stages of the process based on the technician's input:
Technician Withdraws
When a technician withdraws from a work order, the resident receives the following message:
Regarding your work order, [name of subcategory], we are not sending [name of technician]. We'll update you when we assign your work order to another technician.
The resident also receives this message when a manager or supervisor unassigns a work order through the admin portal.
Parts Needed
When a technician marks a work order as needing parts, the resident receives the following message:
[Name of technician] is working on your request regarding [name of subcategory]. We need to order a part for this request. After the part arrives, [first name of technician] will finish the job.
The resident also receives this message when a manager or supervisor marks a work order as needing parts in the admin portal.
No Access
When a technician marks a work order as "no access
ETA Notification
When a technician sends an estimated time of arrival from the Technician App, the resident receives the following message:
[Name of technician] is coming to work on [name of subcategory]. The estimated time of arrival is [ETA sent]. Please secure your pet and be available when the technician arrives.
Work Order Complete
When a technician marks a work order as complete, the resident receives the following message:
[Name of technician] has completed your work order, [name of subcategory]. We value your feedback. Let us know about your experience by rating your technician: [link to rating page].
The resident also receives this message when a manager or supervisor marks a work order as complete inside the admin portal.
